Policies (english)

Terms & Conditions – Refund & Return Policy

1- Delivery times

The delivery time starts on the day of receipt of the samples in our laboratories. Under no circumstances may postal or special courier transport times be taken into account within these deadlines. In addition, payment must, unless otherwise stipulated, be fully made on the day of the start of the analysis. In the event of force majeure (loss or destruction of samples, strike, supplier or subcontractor delays, etc.), the deadline will be extended automatically without the applicant being able to claim any compensation. Euro Paternity bears the delivery costs when the kit is sent to customers. Otherwise, the customer bears the cost of delivery of the samples sent to the laboratory.

2- Mandate

The mandate given to Euro Paternité. aims to analyze and carry out a DNA test. In no case is it a question of ensuring a previously established result. The result of the requested DNA analysis will be to establish or deny the links between the people tested. The applicant accepts the processes and procedures used by Euro Paternité. within its mandate. The applicant undertakes to provide Euro Paternité. all documents necessary for the fulfillment of its mandate. The taking of samples remains the sole responsibility of the applicant. Euro Paternity. can assist the applicant in taking samples. If the samples do not allow a DNA analysis, the applicant will have to renew his request; in this case Euro Paternity. will charge a flat rate of €80 for administrative and laboratory costs. The applicant is informed and accepts that the test he orders will only be done for his personal knowledge and can in no case be used as evidence before a court or any other authority. .

3- Confidentiality

Euro Pelicano ltd and its team undertake to strictly respect all information collected by its customers and consider it confidential. The laboratory analysis service, which is governed by public order provisions, is also subject to strong confidentiality obligations. However, Euro Pelicano may be obliged to communicate this information in accordance with a legal provision, by any competent court or by a governmental authority. In this case and as far as possible, Euro Pelicano ltd will inform the user as soon as possible of the latest contact information available.

4- Refund

No refund is possible once the collection kit has been sent by Euro Pelicano Ltd.

5- Credit Card Debit

Payment is made at the beginning of the order, before the kit is sent to the customer. In the event of additional costs (collection of samples, change of order, etc.), Euro Paternity. reserves the right to deduct, with the customer’s agreement, the corresponding sum. Under no circumstances will the results be issued if full payment has not been made.

6- Analysis deadlines

Euro Paternity. guaranteed analysis in 5 working days from receipt of samples at the laboratory. In the event of additional analyzes due to poor collection of DNA samples, Euro Paternité reserves the right to extend this period in order to analyze the second series of samples (5 additional working days). If no DNA can be taken, a recollection will be requested from the customer at an additional cost, and the analysis period starts again upon receipt of the new samples.

7- Card holder

The cardholder is responsible for all responsibilities in force in the country or municipality in which he resides.

Privacy Policy

At Euro Paternite, accessible from europaternite.fr, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Euro Paternite and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Euro Paternite. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the TermsFeed Free Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Euro Paternite follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Euro Paternite uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Advertising Partners Privacy Policies

 

You may consult this list to find the Privacy Policy for each of the advertising partners of Euro Paternite.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Euro Paternite, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Euro Paternite has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Euro Paternite’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Euro Paternite does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.